Terms and Conditions

TennisAsia Online Shop

Payment

Payment on our online shop uses Stripe as our payment gateway which supports VISA, Mastercard and American Express. TennisAsia reserves the right to refuse an order if there is non-payment.

Delivery

Currently, our TennisAsia products are shipped locally in Hong Kong only.

We aim to ship your order the next business day after your order is received. Delivery times will vary depending on the delivery location.
Hong Kong: 1-3 business days
Do note, shipping may take a bit longer due to the current pandemic conditions.

Returns and Exchanges

If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 15 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must bear the shipping costs.

Several types of goods are exempt from being returned:

  • Gift cards/certificates
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

We would like to thank you all our valued customers for supporting TennisAsia.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Flat B/ 1/F, 7-9 Shing Ping Street, Happy Valley, Hong Kong.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Flat B/ 1/F, 7-9 Shing Ping Street, Happy Valley, Hong Kong.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.
Thank you for your continuous support!

Feedback

We value your constructive feedback. Is there an item you would like added on our site? We value your suggestions for products you can’t find and we will do our best to make them available to you. Please email [email protected]

TERMS:

  • TennisAsia reservves the right to make changes to the site, including price changes. All prices are accurate at the time of listing. You will be charged the price that was applicable at the time your order was made. Should an item by out of stock, TennisAsia reserves the right to withdraw such item from the order, but every effort will be made to substitute that item with customer’s approval.
  • We may update these Terms and Conditions when necessary; we will do our best to notify of changes by email and it is your responsibility to familiarize yourself with these terms and any changes.

PRIVACY:

Please review our privacy policy, which covers the use of this website and forms part of these Terms and Conditions.

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